Last updated: 07/10/25

Welcome to Dhopakhana. This Privacy Policy describes how Dhopakhana (“we,” “us,” “our”) collects, uses, disclosures, and protects personal information when you use our surface laundry services, website, mobile app, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our Services.

1. Definitions & Scope

• Personal Information / Personal Data: Any information relating to an identified or identifiable individual (e.g. name, address, phone, email).

• Sensitive Personal Data: Information such as health, biometrics, etc. (We endeavour not to collect such data unless absolutely necessary.)

• You / Your: A user, customer, or visitor interacting with our Services.

• Third-Party: Any person or entity other than Dhopakhana.

• Services: All laundry services, the website, the app, customer support, marketing, etc.

2. What Information We Collect

We collect information to provide better service, communicate with you, improve operations, and comply with legal obligations. Types of information include:

a) Information You Provide to Us

• Contact information: name, phone number, email address, postal address

• Service details: pickup / dropoff address, garment types, preferred times

• Billing & payment data: payment method, card or bank info (or tokenized form)

• Login credentials: username, password, account settings

• Communication data: messages, feedback, complaints, service instructions

b) Automatically Collected / Usage Information

• Device & browser data: IP address, device type, operating system, browser version

• Usage data: pages visited, timestamps, service interactions, app activity

• Location data: approximate or exact location (for pickup/dropoff routing)

• Cookies & tracking tech: cookies, web beacons, analytics tools

c) Information from Third Parties

• Payment processors, logistics partners, service providers

• Public databases or identity verification services (if needed)

• Marketing / analytics platforms

3. How We Use Your Information

We use your data for the following purposes:

• To deliver laundry services — scheduling pickup/dropoff, tracking orders

• For billing, payment processing, refunds

• To communicate updates, notifications, confirmations

• To respond to your inquiries, complaints, or feedback

• To improve and personalize our services (e.g. suggestions, preferences)

• For internal analytics, research, service optimization

• To enforce policies, legal compliance, fraud prevention

• For marketing, promotions, offers (if you have opted in)

• With your consent, for ancillary uses beyond core service

4. Legal Basis (if applicable)

If governed by applicable privacy/data protection laws (e.g. in India, as per rules under IT Act / proposed data protection law):

• Contract performance: to fulfill your service requests

• Consent: where you have granted permission

• Legitimate interests: for improving services, preventing fraud, business analytics

• Legal obligations: to comply with laws/regulations

5. Disclosure / Sharing of Information

We may share your information under following circumstances:

• With service partners (pickup/delivery agents, laundromats, logistics)

• With payment processors or financial institutions

• With third-party service providers (analytics, IT, customer support)

• With law enforcement, regulators, or courts, where required by law

• In connection with a merger, acquisition, sale of assets (with notice)

• With your consent, for promotions or third-party offers

• Aggregated / anonymized data (non-identifiable)

We ensure that third parties adhere to confidentiality and data protection obligations.

6. Data Retention

We will retain your personal data only as long as needed for the purposes set out in this policy, unless a longer retention period is required or permitted by law. Once no longer needed, we will securely delete or anonymize your information.

7. Security Measures

We take reasonable technical, administrative, and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. Examples include encryption, access control, secure servers, employee training, audits, etc.

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights & Choices

Depending on applicable laws, you may have rights such as:

• Access your personal data

• Correct / update inaccurate data

• Request deletion / erasure (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent (where consent was basis)

• Portability of data

• Opt-out of marketing communications

To exercise your rights, contact us (see “Contact Us” section). We may ask you to verify your identity before acting on your request.

9. Cookies & Tracking Technologies

We (and third parties) may use cookies, web beacons, local storage, and similar technologies.
You can set your browser or device to refuse cookies or notify you when cookies are being used—but some features of the Services may not work properly.

10. Children’s Privacy

Our Services are not intended for individuals under age 18 (or the legal age in your jurisdiction). We do not knowingly collect personal data from minors without consent of a parent or guardian. If we learn we collected data from a minor without consent, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Whenever we make changes, we will post the new policy here and update the “Last updated” date. If changes are significant, we may provide additional notice (e.g. via email or in-app).

Your continued use of Services after the date of changes indicates your acceptance of the revised policy.